Frequently Asked Questions
01
How do you bill?
For all service calls and installations, we perform the necessary repairs or installations in their entirety and then an invoice is prepared and mailed or emailed to the customer. We expect payment upon completion of any job, although late charges will not accrue until an account is 30 days or more overdue.
02
How can I pay?
Redinger Heating is happy to accept cash, money orders, personal checks, Visa, Mastercard and Discover Card payments.
03
Do you offer financing?
Although we do not offer a traditional financing option, we gladly accept payments over time on your account. We have also partnered with Umpqua Bank of Moscow to offer a low-interest loan program for larger projects and installations. Please give us a call or stop in for more information.
04
How often should I have my system serviced?
In general, we recommend twice-yearly maintenance on most equipment, usually before the heating or cooling season begins so that you and your system can be ready. At the very least, checking your air filter and the programming on your thermostat should be performed by the homeowner 2-3 times per year.
05
Are their rebates or tax incentives available?
Seasonally, Lennox Industries offers consumer promotions on equipment and systems, as does Napoleon Products. Local utilities like Avista and Clearwater Power usually have energy efficiency rebates available to customers upgrading to high efficiency equipment. We provide forms, documentation and anything else you need should you qualify for these rebates! Unfortunately, with the ending of tax year 2013, the federal tax credits for high efficiency HVAC equipment installations are no longer available. However, installations of geothermal equipment, such as groundsource or watersource heat pumps, do qualify for a federal tax credit of 30% of the installed price through 2016. If there is a way we can save you money, rest assured, WE WILL FIND IT!
